Refund policy

September Garden is a one-night community event on Saturday, September 12, 2026. We plan catering, staffing and the venue against the number of people booked, which is why entry is normally non-refundable — but we would always rather sort something out than leave you stuck, so please talk to us.

If you can no longer come

Entry is non-refundable, but it is transferable. Tell us who is coming in your place and we will move the booking over at no charge. Get in touch any time before the doors open on Saturday, September 12, 2026.

If we cancel or move the event

If we cancel September Garden, you get a full refund of everything you paid, automatically, to the card or account you paid from. You do not need to ask.

If we move it to another date or venue, you can either keep your booking for the new date or ask for a full refund.

If something went wrong with your payment

Paid twice, charged the wrong amount, or paid by card and by bank transfer for the same booking? Tell us and we will refund the difference in full. This is the most common reason we issue refunds and there is no time limit on it.

How refunds are made

Refunds go back by the same route the payment came in. A card refund is processed through our payment provider and typically reaches your statement within five to ten working days, depending on your bank. A bank transfer is returned to the account it came from.

How to ask

Email info@seventsdxb.com with your booking reference, or call any of the numbers below. Quoting the reference from your confirmation email is the quickest way for us to find you.